design council

http://www.designcouncil.org.uk/resources-and-events/Business-and-public-sector/Guides/Briefing/Top-tips/

"The quality of client relationships is often cited the most important aspect of running a design business. If the relationship is good but something goes wrong in a project, it’s probably survivable. But if a project is completed to a high standard and the relationship is poor, the client may well take their business elsewhere."

Below is a video and information about mainting client relationships within design.

http://www.designcouncil.org.uk/resources-and-events/Designers/Guides/Managing-clients/

http://vimeo.com/14270756